Event - FAQ

Questions And Answers

General Questions

BAG POLICY

View our complete Bag Policy and restrictions on what you can and cannot bring here.

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BALLKIDS

The dates for 2017 ball kid tryouts are located here. Attendance at sessions 1 or 2 (both days) is mandatory for all first and second-year ballkids. A child must be at least 12 to be a ball kid. Call the tournament (513-651-0303) for more information or to receive a packet on volunteering as a ball kid.  Click here for more information.

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CAR RENTAL

Yes. The tournament has formed an alliance with Enterprise Rent-A-Car, offering a special rate for fans.  Click here for more information. 

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CHILDREN

Children over the age of 12 months require a ticket.

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CREDENTIALS

For information on applying for media credentials, please contact the tournament at media@cincytennis.com. Notification of confirmed or denied credentials will be made in writing.

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DATES

The men's and women's events run simultaneously, August 11-19, 2018.

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DISABILITY ACCESS

Seating

If you are in need of wheelchair or disability seating, please let us know when you are placing your ticket order and we will do our best to accommodate your party. If you have already placed your order and are now in need of disability seating, please call us at 513-651-0303 or see the ticket office at the North Entrance during the tournament and we will do our best to accommodate your party.

Parking

Disability parking is accessible to anyone with a disability placard. Simply display it from your rearview mirror and the parking attendants will direct you to the appropriate lot. There are also shuttles with drop off and pick up points marked by white tents to help patrons to and from the gates. If you do not have a parking placard but need to drop a member of your party at the gates, you can do so by driving up to taxi drop-off and pick-up located by the north entrance. Tell the parking attendants that you are dropping someone off at the taxi drop-off and pick-up and they will allow you up to that location. 

Stadium & Venue Accessibility 

The Lindner Family Tennis Center does not have wheelchairs, scooters, or walkers available for rent. There is elevator access to the upper levels of Grandstand and Center Court. An usher will be able to direct you to the elevator closest to your seats. The Lindner Family Tennis Center does not have a wheelchair concierge service to physically assist guests around the grounds. If you need assistance, we strongly recommend bringing your own assistive device as well another person to accompany you. 

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DISCOUNTS

A "$4-off" discount is provided to members of the USTA for several sessions, and large groups are given discounts for certain sessions. Please call the tournament (513-651-0303) for information on discounts.

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DRAWS

The draw is made the same way at every tournament. First, the seeds (the highest-ranked players in the draw) are placed in the draw (No. 1 on the first line, No. 2 on the last line and then the others in alternating order on pre-determined lines). Once the seeds are in place, the other players are drawn at random and placed on the empty lines -- starting at the top and going down the draw until it is filled. At this tournament, the draw is made the day before the tournament starts.

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ENTRY TIMES

11:00 AM day session ticket holders are allowed into the grounds starting at 9:00 AM.

7:00 PM evening session ticket holders are allowed into the grounds starting at 5:00 PM.

Semifinals session 14: Gates open at 11:00 AM

Semifinals session 15: Gates open at 5:00 PM

Finals: Gates open at 11:15 AM

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FIRST AID

If you are in need of first aid, head to the UC Health First Aid center located on the South end of Stadium Three/North end of the food court. 

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GROUNDS PASSES

A grounds pass is a ticket that allows the holder to enter the Lindner Family Tennis Center and gain access to all public areas of the grounds EXCEPT for Center Court. All other match and practice courts have open (non-assigned) seating that a grounds pass holder is permitted to occupy. In order to sit in Center Court, a regular ticket with a Center Court seat assignment must be purchased.

A grounds pass is not needed in addition to a regular Center Court ticket. Access to all other courts and public areas of the grounds is included with a regular Center Court ticket. 

Grounds passes typically do not go on sale until late July/early August. If you wish to be notified when grounds passes go on sale, sign up for our emails at the bottom of the website where it says 'Know everything first".

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HIGH SCHOOL DAY

High School Days are much like Kids Days in that kids get an entertaining exhibition with players, tips on fitness from Ignition, all geared to the high school player. The ticket also includes a seat for the matches that session. Lunch will be provided by Skyline Chili for those who register in advance. Racquet's used on the court will be supplied by the tournament.

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HOTELS

Yes. The tournament has formed alliances with several excellent hotels near the tournament site, offering special rates for fans. Information on all these hotels is on this web site, under tournament information. Call the tournament housing coordinator at 513-651-0303 for more information or to book a room.

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KIDS DAY

Kids Day is for kids 12 & under and features on and off court activities including an autograph session, face painting, balloon artists and more. Tickets for Kids Day are half-price, and the ticket also includes a seat for the matches that session. Racquet's used on the court will be supplied by the tournament.

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LINDNER FAMILY TENNIS CENTER

The Lindner Family Tennis Center and the venues for the four Grand Slams are the only venues in tennis with more than two permanent stadiums. Cincinnati has four permanent stadiums: Center Court (capacity: 11,435), Grandstand Court (capacity: 5,000), Court #3 (capacity: 3,500) and Court #9 (capacity: 2,500). All four have lights to allow for night play. The site has a total of 16 courts and matches may be played on up to eight of those courts (depending on the day and the tightness of the schedule).

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LOCATION

It can be seen from Interstate 71, directly across from Kings Island, about 30 minutes northeast of downtown Cincinnati. It's about one hour from Columbus, Ohio, and about 30 minutes from Dayton, Ohio. Click here for detailed directions, or try google maps.

Lindner Family Tennis Center
5460 Courseview Drive
Mason, OH 45040

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LUGGAGE

Luggage check is not available at the tournament. Please make other arrangements to get your luggage to your accomodations if you happen to be coming directly from the airport.

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METAL DETECTORS

Please be advised that metal detectors will be stationed at all entry gates around the grounds. Please wear travel friendly clothing and know that all guests will be asked to empty their pockets and pass through the detector. 

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ONE TICKET, ONE SESSION

You will need a ticket to attend each session. Please be prepared to present your ticket to the usher for entry to Center Court.

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OUTSIDE COURTS

The Lindner Family Tennis Center has 16 courts, and matches are generally played on several of those courts. When you buy a ticket, you buy a reserved seat on Center Court, but you also are free to watch matches on other courts. Generally, matches are played on other courts until the Friday night session. On Friday night, Saturday day, Saturday night and Sunday, matches are only played on Center Court and Grandstand. (Note: A "grounds pass" ticket does not provide a seat on Center Court, but does allow you access to the other courts. Grounds passes are sold only after all reserved tickets are sold.)

Depending on the day, matches may be played on up to seven or eight courts.

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PARKING

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PLAYERS

Players in the world's top 44 get directly into the main draw. Seven spots in the draw are filled by qualifiers -- those players who successfully win two matches during the qualifying matches on the Saturday and Sunday prior to the start of the main draw. Four spots are filled by "wild cards," granted at the tournament's discretion. And one spot is left open in case a player who would have had to qualify reaches the semifinals at ATP Masters Canada (played the week before Cincinnati). (Why? That player can't play qualifying in Cincinnati if he's still playing in Canada, and reaching the semifinal of a ATP Masters Series event should be enough to get you in the next big event. It's called the "special exempt rule.")

That makes a total of 56 -- 44 direct acceptances, 7 qualifiers, 4 wild cards and 1 special exempt.

The tournament will not know specific names of players who have committed to the event until early July, at which point the list will be posted on the website.

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PRACTICE COURTS

Some courts at the Lindner Family Tennis Center were built specifically as practice courts. Watching practice has become a real fan favorite because fans can get so close to the stars and see them in a relaxed environment. An electronic board near the player entrance (on the west side of the Lindner Family Tennis Center) updates fans on who is practicing on which courts. Because the practice courts are inside the grounds, you must have a valid ticket to watch practice sessions.

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PROHIBITED ITEMS

For a complete list of prohibited items click here.

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RAIN POLICY

If session is cancelled after one completed match on Center Court, no exchanges or refunds will be made.  If session is cancelled without the completion of one full match, holder is entitled to a ticket to the same session the following year.  To exchange, mail ticket stub to Cincinnati Tennis, LLC, 250 E. Fifth St., Suite 1310, Cincinnati, OH  45202 within 15 days after the cancelled session.  Only the original purchaser (purchased directly from the tournament office or Ticketmaster) of the ticket may apply.  Complimentary, series, boxes, suites, all inclusive, sponsor and third party vendor tickets will not be exchanged.

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SCHEDULE

The schedule is made with input from the Tours, the players, television, and the tournament. The international television broadcasters often request certain matches be played on courts from which they can broadcast. The tournament makes requests based on what it feels is in the best interest of the fans.
 
Barring unforeseen circumstances, the first and second rounds will be played Sunday (men's only), Monday, Tuesday and Wednesday. The round of 16 is completed on Thursday, the quarterfinals are played on Friday, the semifinals are played on Saturday and the finals are played on Sunday. Click here to see an explanation.

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SEATING

Center Court at the Lindner Family Tennis Center is divided into three levels: The box level, the loge level, and the terrace level. The box level, the loge level and the first five rows of the terrace level are for fans who are buying tickets for the entire tournament, not just one or a few sessions. Also, there are waiting lists for the box and loge levels. However, please keep in mind that the Center Court stadium was specifically built for tennis and seats only 11,435 -- so even the last row provides a great view of the action. Also keep in mind that the earlier you order tickets, the lower your seats will be in the terrace level. All seating in Center Court, Grandstand, and Stadium 3 has a seat back or a bench back.

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SESSIONS

On the tickets page (Click here), under single session tickets for men and single session tickets for women, you'll find the start times of each session. There are no definite session-ending times, as all sessions last until the matches for that session are completed or the session is determined to be completed (due to rain or other circumstance). In general, the sessions which start at 11 a.m. usually last until about 5 p.m., and the sessions which start at 3 p.m. or 7 p.m. usually last until approximately 11 p.m. Again, ending times are dependent on the length of the matches scheduled for that session. (Gates open two hours before each sessions starts.)

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TV

The Western & Southern Open is one of the most televised tennis events with three broadcast partners. Audiences can tune in to ESPN2, ESPN3 and the Tennis Channel or watch on various networks in 189 countries around the world. Please consult your local listings for air times. Click here to view the television schedule for our broadcast partners. Also fans can log on to TennisTV.com to watch matches.

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UMBRELLAS

Umbrellas are allowed in the grounds but are not permitted be open in the stands during match-play.

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TENTS AND SUITES

Tents and suites at the tournament are excellent ways to host a group of clients, customers, or even friends and family at this world-class event. Contact Shawn Leibold at 513.651.0303 or visit our sponsorship page here.

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VOLUNTEERING

Call the tournament (513-651-0303) and volunteer information will be mailed to you providing all the details and a list of committees needing volunteers.

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WIFI

Free fan WIFI is available across all 20 acres of the W&S Open provided by Powernet. The locked wifi networks are only for use by tournament officials.

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