Event - FAQ

Questions And Answers

APP

The tournament app, WSOpen Now, can be downloaded from the Apple App Store or the Google Android Play Store and will be a great companion for your visit delivering live scores, maps and even a way to remember where you parked your car.

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BAG POLICY

View our complete Bag Policy and restrictions on what you can and cannot bring here.

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BALLKIDS

The dates for 2016 ball kid tryouts are will be announced soon.. Attendance at sessions 1 or 2 (both days) is mandatory for all first and second-year ballkids. A child must be at least 12 to be a ball kid. Call the tournament (513-651-0303) for more information or to receive a packet on volunteering as a ball kid.  Click here for more information.

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CAR RENTAL

Yes. The tournament has formed an alliance with Enterprise Rent-A-Car, offering a special rate for fans.  Click here for more information. 

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CHILDREN

Children over the age of 12 months require a ticket.

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CONTEST RULES

1. ENTRY:  No purchase necessary to enter or win. Contestants will enter by submitting photos on Instagram and tagging the @cincytennis account.

 

2. ELIGIBILITY: This contest is open only to legal U.S. residents, over the age of 18. Employees of Cincinnati Tennis, LLC (along with its contractors, affiliates and subsidiaries) and their families are not eligible. Void where prohibited by law.  Contestants residing in those areas where the contest is void may participate in the contest but may not win any prizes. 

 

3. WINNER SELECTION:  Employees of Cincinnati Tennis will judge the contest. Submissions will be judged on their creativity and originality. All decisions of the judges are final.

 

4. PRIZES:  Winners will receive Western & Southern Open merchandise, with a maximum value of less than $100.

 

5. WINNER NOTIFICATION: Winners will be notified within 14 days after the determination date.  Inability to contact a winner may result in disqualification and selection of an alternate winner. 

 

6. GENERAL CONDITIONS:

 

a. Participants hereby grant Cincinnati Tennis a non-exclusive, perpetual, worldwide license to broadcast, publish, store, reproduce, distribute, syndicate, and otherwise use and exhibit the Submission (along with their names, voices, performance and/or likenesses) in all media now known and later come into being for purposes of trade or advertising without further compensation. Participants represent and warrant that they have full legal right, power and authority to grant Cincinnati Tennis the foregoing license and if applicable, have secured all necessary rights from any participants in, and contributors to, their Submission in order to grant such a license.

 

b. Any income tax liability is the sole responsibility of the winner.

 

7. USE OF CONTEST INFORMATION: Cincinnati Tennis reserves the right to use any and all information related to the contest, including submissions provided by the contestants, for editorial, marketing and any other purpose, unless prohibited by law.  

 

8. NOT ENDORSED BY INSTAGRAM: By participating in this contest, you acknowledge that this contest is in no way sponsored, endorsed or administered by, or associated with, Instagram and release Instagram from any and all liability arising from or related to this contest.

 

9. CONDUCT: All contest participants agree to be bound by these Official Rules.  The Cincinnati Tennis in its sole discretion, reserves the right to disqualify any person it finds to be tampering with the entry process, the operation of its web site or is otherwise in violation of these rules.

 

10. LIMITATIONS OF LIABILITY: Cincinnati Tennis is not responsible for late, lost or misdirected email or for any computer, online, telephone or technical malfunctions that may occur.  If for any reason, the contest is not capable of running as planned, including infection by computer virus, bugs, tampering, unauthorized intervention or technical failures of any sort, Cincinnati Tennis may cancel, terminate, modify or suspend the contest.  Entrants further agree to release Cincinnati Tennis from any liability resulting from, or related to participation in the contest.

 

11. WINNERS LIST: The names of the winner may be obtained by sending a self-addresses stamped envelope to: Social Media Contests, Cincinnati Tennis, LLC; 250 East Fifth Street, Suite 1310; Cincinnati, OH 45202. 

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CREDENTIALS

For information on applying for media credentials, please contact the tournament at media@cincytennis.com. Notification of confirmed or denied credentials will be made in writing.

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DATES

The men's and women's events run simultaneously, August 13-21, 2016.

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DISCOUNTS

A "$4-off" discount is provided to members of the USTA for several sessions, and large groups are given discounts for certain sessions. Please call the tournament (513-651-0303) for information on discounts.

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DRAWS

The draw is made the same way at every tournament. First, the seeds (the highest-ranked players in the draw) are placed in the draw (No. 1 on the first line, No. 2 on the last line and then the others in alternating order on pre-determined lines). Once the seeds are in place, the other players are drawn at random and placed on the empty lines -- starting at the top and going down the draw until it is filled.

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HIGH SCHOOL DAY

High School Days are much like Kids Days in that kids get an entertaining exhibition with players, tips on fitness from Ignition, all geared to the high school player. The ticket also includes a seat for the matches that session. Lunch will be provided by Skyline Chili for those who register in advance. Racquet's used on the court will be supplied by the tournament.

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HOTELS

Yes. The tournament has formed alliances with several excellent hotels near the tournament site, offering special rates for fans. Information on all these hotels is on this web site, under tournament information. Call the tournament housing coordinator at 513-651-0303 for more information or to book a room.

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KIDS DAY

Kids Day is for kids 12 & under and features on and off court activities including an autograph session, face painting, balloon artists and more. Tickets for Kids Day are half-price, and the ticket also includes a seat for the matches that session. Racquet's used on the court will be supplied by the tournament.

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LINDNER FAMILY TENNIS CENTER

The Lindner Family Tennis Center and the venues for the four Grand Slams are the only venues in tennis with more than two permanent stadiums. Cincinnati has four permanent stadiums: Center Court (capacity: 11,435), Grandstand Court (capacity: 5,000), Court #3 (capacity: 3,500) and Court #9 (capacity: 2,500). All four have lights to allow for night play. The site has a total of 16 courts and matches may be played on up to eight of those courts (depending on the day and the tightness of the schedule).

 

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LOCATION

It can be seen from Interstate 71, directly across from Kings Island, about 30 minutes northeast of downtown Cincinnati. It's about one hour from Columbus, Ohio, and about 30 minutes from Dayton, Ohio. Click here for detailed directions, or try www.mapquest.com.

Lindner Family Tennis Center
5460 Courseview Drive
Mason, OH 45040

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LUGGAGE

Luggage check is not available at the tournament. Please make other arrangements to get your luggage to your accomodations if you happen to be coming directly from the airport.

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METAL DECTORS

Please be advised that metal detectors will be stationed at all entry gates around the grounds. Please wear travel friendly clothing and know that all guests will be asked to empty their pockets and pass through the detector. 

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ONE TICKET, ONE SESSION

No. You will need a ticket to attend each session. Please be prepared to present your ticket to the usher for entry to Center Court.

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OUTSIDE COURTS

. The Lindner Family Tennis Center has 16 courts, and matches are generally played on several of those courts. When you buy a ticket, you buy a reserved seat on Center Court, but you also are free to watch matches on other courts. Generally, matches are played on other courts until the Friday night session. On Friday night, Saturday day, Saturday night and Sunday, matches are only played on Center Court and Grandstand. (Note: A "grounds pass" ticket does not provide a seat on Center Court, but does allow you access to the other courts. Grounds passes are sold only after all reserved tickets are sold.)

Depending on the day, matches may be played on up to seven or eight courts.

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PARKING

Parking is provided at the site and is included in the cost of the ticket. Single-session purchasers, as well as purchasers of Mini Ticket Packages (such as the Monday-Tuesday package, the Wednesday-Thursday package, the Finals Weekend package, etc.) park in Lot C and require no parking pass. Box, Loge and Terrace Full Series holders will be sent a parking pass with their tickets. Lot A is reserved for Center Court Box seat account holders and two Lot A parking passes are provided per Center Court Box. Lot B is reserved for Loge and Terrace full series holders, and one Lot B pass is provided for every two series seats within one's account.

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PLAYERS

Players in the world's top 44 get directly into the main draw. Seven spots in the draw are filled by qualifiers -- those players who successfully win two matches during the qualifying matches on the Saturday and Sunday prior to the start of the main draw. Four spots are filled by "wild cards," granted at the tournament's discretion. And one spot is left open in case a player who would have had to qualify reaches the semifinals at ATP Masters Canada (played the week before Cincinnati). (Why? That player can't play qualifying in Cincinnati if he's still playing in Canada, and reaching the semifinal of a ATP Masters Series event should be enough to get you in the next big event. It's called the "special exempt rule.")

That makes a total of 56 -- 44 direct acceptances, 7 qualifiers, 4 wild cards and 1 special exempt.

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PRACTICE COURTS

Some courts at the Lindner Family Tennis Center were built specifically as practice courts. Watching practice has become a real fan favorite because fans can get so close to the stars and see them in a relaxed environment. An electronic board near the player entrance (on the west side of the Lindner Family Tennis Center) updates fans on who is practicing on which courts. In addition, fans will have the option to view the player practice schedule during the event by opening cincytennis.com on their mobile devices.

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PROHIBITED ITEMS

For a complete list of prohibited items click here.

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RAIN POLICY

If session is cancelled after one full match on Center Court is completed, NO exchanges or refunds will be made and the session is considered a COMPLETED session. If session is canceled without the completion of one full match, ticket holder is entitled to a ticket to the same session of the tournament the following year.  To receive a ticket exchange, mail stub to Cincinnati Tennis LLC, 250 E. Fifth St., Suite 1310, Cincinnati, OH 45202 within 15 days after the canceled session.  Only the original purchaser of the ticket may apply.  Complimentary, series, box, or sponsor tickets WILL NOT be exchanged.

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SCHEDULE

The schedule is made with input from the Tours, the players, television, and the tournament. The international television broadcasters often request certain matches be played on courts from which they can broadcast. The tournament makes requests based on what it feels is in the best interest of the fans.
 
Barring unforeseen circumstances, the first and second rounds will be played Sunday (men's only), Monday, Tuesday and Wednesday. The round of 16 is completed on Thursday, the quarterfinals are played on Friday, the semifinals are played on Saturday and the finals are played on Sunday. Click here to see an explanation.

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SEATING

Center Court at the Lindner Family Tennis Center is divided into three levels: The box level, the loge level, and the terrace level. The box level, the loge level and the first five rows of the terrace level are for fans who are buying tickets for the entire tournament, not just one or a few sessions. Also, there are waiting lists for the box and loge levels. However, please keep in mind that the Center Court stadium was specifically built for tennis and seats only 11,435 -- so even the last row provides a great view of the action. Also keep in mind that the earlier you order tickets, the lower your seats will be in the terrace level.

 

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SESSIONS

On the tickets page (Click here), under single session tickets for men and single session tickets for women, you'll find the start times of each session. There are no definite session-ending times, as all sessions last until the matches for that session are completed or the session is determined to be completed (due to rain or other circumstance). In general, the sessions which start at 11 a.m. usually last until about 5 p.m., and the sessions which start at 3 p.m. or 7 p.m. usually last until approximately 11 p.m. Again, ending times are dependent on the length of the matches scheduled for that session. (Gates open two hours before each sessions starts.)

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TV

The Western & Southern Open is one of the most televised tennis events with three broadcast partners. Audiences can tune in to ESPN2, ESPN3 and the Tennis Channel or watch on various networks in 189 countries around the world. Please consult your local listings for air times. Click here to view the television schedule for our broadcast partners. Also fans can log on to TennisTV.com to watch matches.

 

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TENTS AND SUITES

Tents and suites at the tournament are excellent ways to host a group of clients, customers, or even friends and family at this world-class event. Contact Shawn Leibold at 513.651.0303 or visit our sponsorship page here.

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VOLUNTEERING

Call the tournament (513-651-0303) and volunteer information will be mailed to you providing all the details and a list of committees needing volunteers.

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WIFI

Free WIFI is available across all 20 acres of the W&S Open provided by Powernet.

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